COVID-19: Impact on Shipping and Delivery
DOMESTIC (USA) SHIPPING STATUS:
We continue shipping all orders the same day we receive them, however delivery interruptions are possible with ALL carriers due to regional issues involving COVID-19 and weather conditions in some areas. Please review any tracking links you receive to get more information on any possible delays for your order. Once we ship the order, we are not notified of tracking updates. Watch your shipment and please let us know if it appears your order is no longer moving.
INTERNATIONAL SHIPPING STATUS:
Do to delays in shipping due to COVID-19, we are NOT shipping international orders at this time.
We ship using USPS Priority Mail or FedEx Ground. The size and weight of your order plus the delivery address will determine which carrier we use. If you need your order shipped with a specific carrier, please let us know at time of order. FedEx cannot deliver to a PO Box, so be sure to include a physical shipping address on all orders. Do to the high volume of porch thefts recently, we may require a signature on orders of $300 or more.
Items ordered before 2:00 p.m. CT Monday-Friday will likely ship the same day unless we are extremely busy. Standard delivery time is 3-4 business days, however, delays have been occurring – so order early!
If you cannot receive mail via USPS (Post Office) or FedEx at your location, please Contact Us. A Physical Shipping Address is Required. FedEx cannot deliver to a PO Box.
You cannot place expedited orders from our website. If you need expedited shipping you will have to call us and place your order by telephone. We can guarantee that expedited shipping orders will be shipped on the same day we receive them, but WE CANNOT GUARANTEE DELIVERY on any specific date. Employee shortages due to COVID-19 and Weather Conditions can cause delays in delivery.