DOMESTIC (USA) SHIPPING STATUS:
***Hurricane Ian Update*** Our thoughts and prayers go out to everyone affected by Hurricane Ian. As many of you know, the cleanup process will take a considerable amount of time which means Extended Delivery Delays are possible in areas affected by Hurricane Ian! It is important for everyone to understand that even if you were not directly affected by the storm, Distribution Centers for UPS, FedEx and USPS may not be operating at full capacity and many routes may be closed, so extended delivery times will be occurring in many locations. If you are in an area which was directly hit by Hurricane Ian, deliveries will not be attempted until all services are restored and packages will be returned to us. If you live in or close to the area’s affected by Hurricane Ian, it may be advisable to wait a few days before placing an order.
Delivery interruptions are possible with ALL carriers due to regional issues involving employee shortages and weather conditions. Please review any tracking links you receive to get more information on any possible delays for your order. Once we ship the order, we are not notified of tracking updates. Watch your shipment and please let us know if it appears your order is no longer moving. We do not have any control over shipments once they leave our facility and Do Not Guarantee Delivery on the number of days specified by the shipping couriers. Due to the high volume of porch thefts recently, we require a signature on ALL Orders of $500 or more.
FedEx and UPS cannot deliver to a PO Box, so be sure to include a Physical Shipping Address on all orders. If you pick up up your mail at a PO Box, be sure to include the PO Box # along with a physical address because USPS WILL NOT deliver packages to residences or businesses that do not have a mail box.
INTERNATIONAL SHIPPING STATUS:
Do to delays in shipping due to COVID-19 related issues, we are NOT shipping international orders at this time.
We ship using USPS Priority Mail, FedEx Ground, or UPS Ground. The size and weight of your order plus the delivery address will determine which carrier we use. If you need your order shipped with a specific carrier, please let us know at time of order. FedEx and UPS cannot deliver to a PO Box, so be sure to include a physical shipping address on all orders. Do to the high volume of porch thefts recently, we require a signature on ALL Orders of $500 or more.
Be sure your shipping address is entered correctly when checking out through our website.
If your order is returned to us due to an incorrect address, you will be charged what it costs us to re-ship the order. Fees can vary so double check your address. USPS will not deliver to a business or residence that does not have a mail box.
If you pick up up your mail at a PO Box, be sure to include the PO Box # along with a physical address.
We make every attempt to all orders placed before 1:00 p.m. CT Monday-Friday, unless we are extremely busy. Standard delivery time is 3 business days to most U.S. locations, however, employee shortages have been causing delivery delays – so order early!
If you cannot receive mail via USPS (Post Office), FedEx, or UPS at your location, please Contact Us. A Physical Shipping Address is Required on all orders. FedEx and UPS cannot deliver to a PO Box.
You cannot place expedited orders from our website. If you need expedited shipping you will have to call us and place your order by telephone. We can guarantee that expedited shipping orders will be shipped on the same day we receive them, but WE CANNOT GUARANTEE DELIVERY on any specific date. Employee shortages due to COVID-19 and Weather Conditions can cause delays in delivery.