Shipping Information
Shipping and Delivery
DOMESTIC (USA) SHIPPING STATUS:
Delivery interruptions are possible with ALL carriers due to regional issues involving employee shortages and weather conditions. Please review any tracking links you receive to get more information on any possible delays for your order. We do not have any control over shipments once they leave our facility and Do Not Guarantee Delivery on the number of days specified by the shipping couriers. Due to the high volume of porch thefts recently, we may require a signature based on cost and location delivered. We are not responsible for missing packages once delivered.
UPS cannot deliver to a PO Box, so a Physical Shipping Address on all orders!
Shipping Methods
Standard Shipping
The size and weight of your order plus the delivery address will determine which carrier we use. Typically, we use USPS for items which weigh less and UPS Ground for longer and heavier packages. UPS cannot deliver to a PO Box, so a physical shipping address is required on all orders. Due to the high volume of porch thefts recently, we may require a signature based on cost and/or delivery location. We are not responsible for missing packages once delivered and cannot guarantee delivery on any specific date.
We make every attempt to process all orders placed before 12:00 p.m. CT Monday-Friday, unless we are extremely busy. Standard delivery time is 4 to 5 business days (does not include Saturday and Sunday or holidays) to most U.S. locations; however, employee shortages at distribution centers and weather-related problems can cause delivery delays. Once your shipment leaves our facility, we have no control over delivery times.
Expedited Shipping
You cannot place expedited orders from our website. If you need expedited shipping, you will have to call us and place your order by telephone. We can guarantee that expedited shipping orders will be shipped on the same day we receive them, but we cannot guarantee delivery any specific date and we cannot refund expedited shipping fees. Questions – Contact Us
Shipping (Alaska – Hawaii)
Shipping rates to these locations have been changing weekly due to changing fuel surcharges. Therefore, we can no longer offer a flat rate shipping fee to Alaska, Hawaii or international countries from our website. If you live in Alaska or Hawaii and would like to place an order, please email or call us and we will let you know what the current shipping rate will be to your location.
Shipping (International)
Due to shipping delays, lost orders, and undeliverable mail, we now only ship product to the continental U.S. Many international customers use a freight forwarder located in the states which forward the product to their location. This eliminates our liability for lost packages and still allows us to ship product out of the country.
Questions About Shipping – Contact Us
Shipping Rates
Rates for Orders to the Lower 48 United States
Never Pay More than $13.75 for Shipping!
Shipping fees are calculated based on your total order amount:
| Total Order Amount | Shipping Fee |
|---|---|
| $0.01 – $19.00 | $6.75 |
| $19.01 – $94.00 | $10.75 |
| $94.01 – and up | $13.75 |
Shipping (Alaska – Hawaii)
Shipping rates to these locations have been changing weekly due to changing fuel surcharges. Therefore, we can no longer offer a flat rate shipping fee to Alaska, Hawaii or international countries from our website. If you live in Alaska or Hawaii and would like to place an order, please email or call us and we will let you know what the current shipping rate will be to your location.
Shipping (International)
Due to shipping delays, lost orders, and undeliverable mail, we now only ship product to the continental U.S.. Many international customers use a freight forwarder located in the states which forward the product to their location. This eliminates our liability for lost packages and still allows us to ship some product out of the country.
Contact Information
Questions – Contact Us
Other Important Information
Shipping Address
UPS cannot deliver to a PO Box, so a Physical Shipping Address is required on all orders. Due to the high volume of porch thefts recently, we may require a signature based on cost and location delivered. We are not responsible for missing packages once delivered.
Transit Time Expectations
Delivery time is typically 4 to 5 Business Days (does not include Saturday and Sunday or holidays), but delivery times are out of our control. Please contact us at 785-621-2646 if you need expedited shipping. Many things can cause shipping delays including employee shortages at courier distribution centers, severe weather, and accidents. We do not have any control over shipments once they leave our facility and we Do Not Guarantee Delivery on the number of days specified by the shipping couriers. Need expedited shipping? Contact Us
Actual transit times vary. The following UPS transit map provides the ESTIMATED transit time for shipments delivered by UPS Ground. Weekends and holidays are not included in transit times shown. If you place an order on Thursday, it will be delivered the following Wednesday or Thursday.
Click on Map to enlarge.
UPS Ground
